What is a Consumer Court Lawyer?

A consumer lawyer, also known as a consumer attorney, is an advocate who specializes in consumer protection law. Consumer protection advocates will help you if you are a victim of negligence, fraud, defective product or services, false advertisements, unfair trade and so many more issues.

What can a Consumer Court Lawyer do?

These Consumer attorneys assist consumers work with the law to protect customers from businesses that practice unfair or deceptive methods when they are dealing with public and selling goods or services. It may include product liability or personal damage cases, helping with debt collection and aiding consumers who are or have been a victim or a scam or other fraudulent activity of a company.

What are the Consumer Protection laws in India?

In India, protection of consumer rights is predominantly governed by the Consumer Protection Act, 2019 (Consumer Protection Act). Some of the many rules made under the Consumer Protection Act include Consumer Protection (E-Commerce) Rules, 2020, Consumer Protection (Mediation) Regulations, 2020, the Consumer Protection (Consumer Dispute Redressal Commissions) Rules, 2020 and the Consumer Protection (General) Rules, 2020. Apart from the Consumer Protection Act, there are plenty other laws which have been enacted with the motive to protection of consumer interests governing specific subject matters such as food, drugs and cosmetics etc.

Key Sections from the Consumer Protection Act

According to Section 2-

(5) defines and explains what "complainant" means— a consumer; or any voluntary consumer group legally registered under the law; or the Central Government or any State Government; Central Authority; or multiple consumers, where there are numerous consumers who carry the same interest; or in the unforeseen scenario of death of a consumer, his/her legal heir or legal representative; or if when the age of the consumer is less than needed i.e. of a consumer being a minor, his parent or legal guardian;

(6) talks in detail about the term “complaint” and what is its definition, the criteria, and various explanations.

(7) lays grounds and description of what and who is a “consumer”, roughly speaking anyone who has paid to buy or avail a service from a shop/company/corporation.

(8) "consumer dispute" means a conflict where the person against whom a complaint has been filed, denies or challenges the allegations stated in the complaint.

Now the most crucial provisions as mentioned in (9) "consumer rights" includes,—

(i) the right to be protected against the marketing of goods, products or services which are hazardous to life and property;

(ii) the right to be informed about the quality, quantity, potency, purity, standard and price of goods, products or services, as the case may be, so as to protect the consumer against unfair trade practices;

(iii) the right to be assured, wherever possible, access to a variety of goods, products or services at competitive prices;

(iv) the right to be heard and to be assured that consumer's interests willreceive due consideration at appropriate fora;

(v) the right to seek redressal against unfair trade practice or restrictive trade practices or unscrupulous exploitation of consumers; and

(vi) the right to consumer awareness;

One of the most important motives of the Consumer Protection Laws is to empower consumers through awareness and education; level up consumer protection and safety via progressive new laws and prevention of any unfair trade practices; enforce quality and quantity guarantee through set standards and their implementation; and make it sure to ensure access to budget freindly and efficient grievance redressal mechanisms.

Who is affected by Consumer Protection Laws?

The consumers are the victims in consumer related cases. Anyone wronged, scammed, in any customer based service, unfair contracts, false claims of any product, unfair trade policies etc.

Why do you need a Consumer Court Lawyer?

Any consumer complaint whatsoever that is related to a good or service must be filed in the written format with a District Forum by the consumer along with the fee required. A Consumer Court Lawyer will inform you about your infringed rights, file a complaint and draft the appropriate trial strategy.

How do I hire a Consumer Court Lawyer?

In the digital world you can buy/rent/hire almost anything and anyone. Hiring an Advocate near you is tedious to just think about. Where to begin where to stop, networks, reviews etc. At Vkeel, we solve this problem and make the best, highly rated Consumer Court Advocates near you accessible at the tip of your touch. So fret not!

Why Vkeel?

Vkeel has handpicked one of the best established advocates/lawyers to consult from for all issues ranging from unfair trade, scams to defects. Our lawyers understand your concern and you can discuss and decide your strategy at your own desired pace.

Perks of Using Vkeel
• Expert & experienced Advocates
• Instant Access to Consultation
• One to One Consultation
• Cost Effective/Affordable
• Plethora of options
• Confidential and Reputed
• Varied legal services- documents, drafting, notices etc.