Banking

make a complaint and file a case you can consult with me

Dear Senpharma, First of all, you should inform about this inappropriate penalty to the branch manager in written and if he doesn't reply to your complaint within a month you have right to approach banking ombudsman. This is a strong evidence of your problem what you are facing as yet. Apart from this a complaint can be made in H. Q. of the bank to put more pressure on the bank. Secondly, If you remain unsatisfied about your problem at ombudsman appellate authority then you can file complaint in consumer court and claim compensation for mental agony, hardship face by you during this period.

Yes, you have to do that and approach Banking Ombudsman or Consumer forum

Yes you can file a case against the manager