Regarding Credit Card Bill Payment

Treating a customer/account holder in this manner also amounts to a deficiency in service. If you have the recording of the conversation You can Approach the Banking Ombudsman or Consumer Court for getting your grievance redressed. Yours is a genuine case and you will succeed. Please give me Rank Five and follow me after reviewing my resume and book a consultation for further discussion and explanation if required.

No Bank Employee can speak to you using a vulgar language for non payment of dues. You can either file a complaint against them on the bank customer feedback email id or phone number and raise a complaint. Further, if the employee talk to you in a similar way you can tell him that you will complain against him to the higher authorities. Make sure you take down his personal details.