Consumer Protection (e-Commerce) Rules, 2019

You can visit the Govt. site and registered your complaint https://consumerhelpline.gov.in/ You can call to register your grievance*Phone*or 14404 SMS on this Number*Phone*. Register your grievance through NCH APP OR Register your grievance through Consumer App OR Register your grievance through UMANG APP

Need to send a legal notice first, In case of non response from the party then we have to file complaint in consumer court

1. the act of cancelling the order & delayed the refund falls under the category of deficiency in services, 2. you can claim an appropriate amount of compensation for causing mental pain , agony due to deficiency in services

First of all accumulate all the details of your Order, correspondence, emails etc. put them in chronological order and manage to send a detailed Legal Notice and if the matter is not resolved go for filling of Complaint before the Consumer Commission of your District claiming your refund alongwith damages, Interest and cost of litigation. You have a good case and you will succeed. Please give me Rank Five and follow me after reviewing my resume and book a consultation for further discussion and explanation if required.

get the print out copy of order, payment details, mail, cancellation of order and other concern documents and file a case before public utility services