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Ravish Arora

Dehradun

I have one product on the 21st of June 2020 and I have received it on the 27th of June 2020 but when I opened the product and checked the label its MRP is rs1000/- and I have bought it for Rs. 1599/- then I have raised the issue on 28th of June but till 2nd of July I have not received any response from there side so on 5th of July I called them and raised the concern again but they told me it will take 24 hours to 48 hours to resolve it but till now my issue hasn't been resolved since then I have called them around 25 times for this particular order but since then I have not received any positive response from them. They are ignoring my issue from the past 18 days and they have denied returning this product and they have harassed me asking the same and same details on my 25 calls and told me that only there higher authority will resolve this issue but their higher authority never contacted me from past 18 days. Kindly provide me legal advice

Expert's Answers(4)

Advocate Abhimanyu Gurawalia
Patli Hajipur, Haryana

60 Client Ratings

make a complaint before the district consumer dispute redressal forum the case will be in your favour and you will get the compensation

August 14, 2020
xxxxx cxxxxx
Bengaluru, Karnataka

184 Client Ratings

You can make big cash/compensation out of this. The corporate always afraid of legal battles. Yours is 100 percent legal case. Get issue a legal notice. Please give me Rank 5 and Review my Resume and Follow me if my answer satisfies you

July 15, 2020
Advocate J L Naagar
Jalandhar, Punjab

169 Client Ratings

First of all collect all the records for the calls you have made to the Service Provider/Flipcart. A detailed Legal Notice raising your issue claiming the amount along with the damages, costs and interest on the amount is required to be served. If the Service Provider does not resolve the issue, then file a Complaint Before The District Consumer Disputes Redressal Forum in your City, for the claim. It will be heard and decided in your favour. You have a good case. Follow me and Contact me after reviewing my resume, if any further explanation or discussion is required.

July 15, 2020