Refund Denied By Apex Visas Immigration & Career Consultancy

I've requested a refund or an amicable closure/solution for an amount of INR 70,000, which I deposited as a fee for availing Visa services from Apex. With the issues in the service and incorrect filing of the visa, I was very dissatisfied with the services offered by APEX visa and had my expression of Interest Withdrawn. Visa processing stage was not even reached. Response by Legal Team of APEX Visas: We would like to emphasize that the organization follows some rules and is bound by the clauses of the agreement signed which clearly mentions that in case of Voluntary Withdrawal i.e. if the client wants to opt-out of the process or withdraw the application due to personal reasons then the company doesn’t entertain any requests for Refund. This is pending since Feb 2015 and I need further directions and guidance to proceed with this matter legally.