Refund Issues With E Commerce Player | Vkeel - Free Legal Advice

Pratik Kundu

Hyderabad

I purchased a product on 19th June, canceled on 20th June, and received a telephonic acknowledgment of the cancellation on the same day. The agent advised that money will be refunded once the product is returned to DC. It has been over 2 weeks since then and they are still refusing to acknowledge the return of the product even though the courier partner shows that the product has been returned 1 week back on 1st July to the seller. Please advise what legal steps can be taken.

Expert's Answers(5)

xxxxx cxxxxx
Bengaluru, Karnataka

184 Client Ratings

You have to get issue a legal notice or lodge complaint on the following www.consumerhelpline.gov.in Please give me Rank 5 and Review my Resume and Follow me if my answer satisfies you

July 9, 2020
Advocate S Srinivasa Prasad
Hyderabad, Telangana

By appending the acknowledgement of courier partner reflecting the product has been returned, you demand them to refund the money, failing which, you can criminal complaint and also initiate proceedings before consumer forim.

July 9, 2020
AdJvocate Jagath Ratchagan
Chennai, Tamil Nadu

1 Client Ratings

you send a legal demand notice.

July 9, 2020
Advocate J L Naagar
Jalandhar, Punjab

169 Client Ratings

It would be better to send a final legal notice giving a specific timeline. If the problem is not got resolved then you have got the legal fight to file a Complaint under the provisions of Consumer Protection Act. That will clinch the issue. Contact me for further details after reviewing my resume. I will guide you more effectively.

July 9, 2020
Advocate Shunmugaraja
Thoothukudi, Tamil Nadu

2 Client Ratings

for this issue can send legal notice and file a consumer complaint in consumer court and you can get a compensation from the opposite party

July 9, 2020