Refund On Emergency Cancellation Of Packaged Tour With Makemytrip | Vkeel - Free Legal Advice

Sutanu Dalui

Hyderabad

Hello, I had booked a package tour from makemytrip with no reschedule or cancellation policy as per their company policy. However due to an unforeseen emergency, we had to reschedule the dates. We did not want to cancel, just wanted the travel agent to help us reschedule since the booking amount was paid in full amounting to 1.4 lakh. My query is: 1. While the company policy says no rescheduling cancellation, is there any consumer protection rights available under these scenario? Why should a travel agent, whose job is to liaise with providers, cannot at least refund with penalties. 2. Since I am cancelling a service under emergency that was already paid for but not availed, incurring necessary penalties, why should not the travel agent at least return the amount to source account rather than locking it with themselves.

Expert's Answers(4)

H K Chaturvedi, Advocate Supreme Court.
Noida, Uttar Pradesh

12 Client Ratings

Greetings! You need to serve a legal demand notice thereby asking for the refund and thereafter only you may be able plan further legal action plan for filing a civil suit. For further legal assiatnce you may contact us. Regards.

September 23, 2023
Advocate Anik
Bengaluru, Karnataka

66 Client Ratings

Dear client I am sorry to hear that but in this case you can go ahead and issue them a notice for recovery of money ever if he does not reply to your notice then you can go ahead and file a money recovery Suit against him in the court

September 14, 2023
Advocate Yogesh Navmahalkar
Jalna, Maharashtra

19 Client Ratings

1. Issue them notice through lawyer demanding your money and if they refused to pay then File Money RECOVERY SUIT IN COURT through lawyer. 2. Issue them notice through lawyer and File Complain in Consumer Court and claim heavy compensation for all kinds of harrassment and torture.

September 12, 2023
Advocate Jitender Singh
New Delhi, Delhi

17 Client Ratings

First of all rather than going legally you should serve them a legal notice and in that notice you can write that either pay my money or face legal action which will be at your own risk. After that if he fails to give you a satisfactory reply then you can anytime file a recovery suit in the court to claim your money back along with compensations. For more legal assistance I am just a call away.

September 12, 2023