Gratuity Pending In Kuwait Govt

mere friend ne 5 saal kuwait main ek company main kaam kiya lekin bich main health problem ho gyi so wo india vapis aa gya aur vapis duty ko kuwait nhi ja paya then mere friend ne letter post kiya ki mera full settlement kiya jaye lekin compny ne answer diya ki ye hamare yaha ke worker se paise udhar leke gya hi is liye hum nhi de skte jbki ye galat hi jhoot hi mera friend poor family se hi aur uski sister ki sahdi hi aur kuwait ki company 4 lakh fsa kr baithi hi ab kya kiya jaye plz help