Denial Of Delivery From Packers And Movers

This is to inform you that I paid Dearu Packers and movers a total sum of Rupees. 8437 for delivery of my motorcycle to my home from Gurgaon to Chandigarh. But now they are denying to deliver my bike to my home and want me to pick my vehicle from some warehouse in Panchkula. Provided the fact that my vehicle is not in working condition and I can not move it from their warehouse to my location unless using a tow vehicle Also, they charged me Rupees 2800 additionally for insurance charges but failed me to provide any documents proving the same. This additional amount related to insurance was demanded after they towed my vehicle to their office. So this is requesting you to kindly help me get my vehicle delivered at my home from the respected company or have the company to pay me the amount so that I can have my motor vehicle towed from my current location to my home. Please advise me on the same