Fake Promises On Telephonic And Face To Face Conversation

Q.1 below points A to D. Are criminal case or civil case? Xyz pvt ltd is a distributor of brand "abc". A)Claiming others brand "abc" as its own by xyz pvt ltd company. B) inspite of not being the owner of the brand "abc", giving the brand authorization letter of brand "abc" to buyers for selling approval on eCommerce websites by xyz pvt ltd company. (even "abc" brand owner did not give authorisation to xyz pvt ltd to give brand authorisation letter on behalf of brand "abc"). C) xyz private limited company ke CEO aur sales representative dwara buyer ko jhutha vada dena ki hm Jo saman aapko bech rahe hain vah ham sale karvayenge. D) xyz private limited company ke sales representative dwara buyer ko yah jhutha Vada dena ki agar brand authorisation letter nahi milta hai ya phir eCommerce website per sales approval nahin milta hai to product return kar lenge. Note: kharide Gaye saman ka gst bil buyer ke pass hai or police ise criminal case kehti he kuki isme cash transaction involve he.